SHIPPING & RETURNS

Payment methods

Paypal
Credit cards

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Delivery:

Ready to ship now.
When We ship your order, We will send you a tracking number.
If delivery takes longer than stated please contact us, so we can check out what is going on with your package.

Delivery times vary based on where you live.
Shipping to:
EU 7-14 business days
Everywhere else: 10-30 business days

 

Refunds and Exchanges

We gladly accept returns and exchanges
Just contact us  within:5 days of delivery
Post items back to us within:30 days of delivery

We don't accept cancellations
But please contact us if you have any problems with your order.

The following items can't be returned or exchanged
• Custom or personalized order
• Items on sale

Please note, that we are not offering free shipping on returns - if you would like to return an order (exception: damaged product) you are responsible for shipping it back to our office.

 

Returns and exchange details

We can offer you either a full or partial refund or exchange if the wrong items were sent to you, the item arrived damaged or the package was lost.

Operator data:

Name: BalkanBull Kft.
Headquarters: 1085 Budapest, József krt. 36. fsz. 5.
Company registration number: 01-09-320367
Tax number: 26254429-2-42
Representative: Zoltán Bréti
Telephone number: +36 1 244 3084
Email: info@jelenakepic.com
Website: www.jelenakepic.com