TERMS & CONDITIONS
All items in our store are crafted by Jelena Kepic.
We hope you will find here, this special piece you are looking for.
Ready to ship now.
When We ship your order, We will send you a tracking number.
If delivery takes longer than stated please contact us, so we can check out what is going on with your package.
Delivery times vary based on where you live.
EU 7-14 business days
Everywhere else: 10-30 business days
Refunds and Exchanges
We gladly accept returns and exchanges
Just contact us within:5 days of delivery
Post items back to us within:30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
• Custom or personalized order
• Items on sale
Please note, that we are not offering free shipping on returns - if you would like to return an order (exception: damaged product) you are responsible for shipping it back to our office.
Returns and exchange details
We can offer you either a full or partial refund or exchange if the wrong items were sent to you, the item arrived damaged or the package was lost.
Name: BalkanBull Kft.
Headquarters: 1085 Budapest, József krt. 36. fsz. 5.
Company registration number: 01-09-320367
Tax number: 26254429-2-42
Representative: Zoltán Bréti
Telephone number: +36 1 244 3084
GTC - General terms and conditions
effective from this date: 01.01.2022
Please read this document carefully before finalizing your order, because by finalizing your order, you accept the content of these GTC!
The General Terms of Service ("Terms of Service") contain the use of the web store operated by BalkanBull Kft. (head office: 1085 Budapest, József krt. 36. fsz. 5., tax number: 26254429-2-42) as a service provider ("Service Provider"). applicable general terms and conditions. Please use our services only if you agree with all its points and consider them binding on you. This document will not be filed, it will only be concluded in electronic form (it is not considered a written contract), and it does not refer to a code of conduct.
2. Amendability of the regulation.
2.1. The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents appearing on the website or any part thereof is prohibited without the written consent of the Service Provider.
2.2. Scope and acceptance of GTC: The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.
The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.
Before finalizing your order, you must familiarize yourself with the provisions of these GTC. By purchasing through our online store, you accept the provisions of these Terms and Conditions, and the Terms and Conditions are fully part of the contract between you and the Service Provider.
3. Range of products and services available for purchase:
On the website, we provide information about the essential properties of the products that can be purchased in the descriptions of each product.
3.1. Correction of data entry errors - responsibility for the veracity of the data provided
During the ordering process, before finalizing the order, you can change the data you entered at any time (clicking the back button in the browser opens the previous page, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the product will be invoiced and delivered based on the data you provided. With your order, you acknowledge that the Service Provider is entitled to charge you for all damages and costs resulting from your incorrect data entry and inaccurate data. The Service Provider excludes responsibility for performance based on inaccurate data entry. We would like to draw your attention to the fact that an incorrectly entered e-mail address or the saturation of the storage space belonging to the mailbox may result in the lack of delivery of the confirmation and prevent the conclusion of the contract.
3.2. Procedure in case of incorrect price
It is considered an obviously erroneously displayed price:
HUF 0 price,
a price reduced with a discount, but the discount is incorrectly indicated (e.g.: in the case of a HUF 1,000 product, a product offered for HUF 100 with a 50% discount indicated).
In the case of an incorrect price, the Service Provider offers the possibility of purchasing the product at the real price, with which information the Customer can decide whether to order the product at the real price or cancel the order without any adverse legal consequences.
If you want to make a purchase, you must also enter the data required for the purchase during the first purchase, such as your name, billing and delivery data, e-mail address, and your password for subsequent access - if you also want to register (registration is optional). Before finalizing the registration, it is also necessary to accept the registration conditions. The system will confirm the registration by e-mail. The customer is obliged to keep the password he provides confidential. If the customer's unique identifier and password were correctly entered during the identification, the customer's data fell into the possession of an unauthorized third party, the Data Controller does not assume responsibility for the resulting damages or disadvantages. By entering their e-mail address, users consent to the operator/service provider sending them technical messages. The operator deletes the registered data from the system upon request. For security reasons, the deletion request will only be valid if the deletion request is confirmed by the user by e-mail, so that it can be avoided that someone intentionally or mistakenly deletes something else from the registration database. Registration is identified by the e-mail address, so an e-mail address can only be registered once.
Registration does not entail any obligations.
By clicking on the product categories on the website, you can select the desired product family and the individual products within it. By clicking on each product, you will find the product's photo, article number, description, and price. In case of purchase, you must pay the price listed on the website. The products are marked with an illustrated photo. The accessories and decorative elements shown in the photos are not part of the product, unless it is highlighted in the product description.
Please note that we are not responsible for any typos or incorrect data!
5. Order Process
After selecting the Product, you can click on the "Add to Cart" button to add any number of products to the cart without any obligation to purchase or pay, as adding to the cart does not constitute an offer.
If you are a registered customer but have forgotten your password, use the password login reminder. If you enter your registered e-mail address here, we will send you your password by e-mail. You can log in using the Login menu item. Enter your registered e-mail address and password here, then press the login button. If the login is successful, this window will display your registered e-mail address and the exit button, which you can use to leave the store.
When using the website, you can check the contents of the basket at any time by clicking on the "Basket" icon at the top of the website. Here you can remove the selected products from the basket or change the number of the product. After pressing the "Update cart" button, the system displays the information corresponding to the data you have changed, including the price of the products added to the cart.
If you do not wish to select additional products and place them in the cart, you can continue shopping by pressing the "Continue to checkout" button.
After pressing the "Proceed to checkout" button, the contents of the basket will be displayed, as well as the total price to be paid if you purchase the products you have selected. After that, it is necessary to fill in the user data (Name, e-mail address)
After filling in the above text boxes, you click on the button "Continue with delivery methods".
For delivery methods, please choose the most suitable delivery method for you and enter the required data (Address)
After filling in the data, in the next step you can choose the payment methods (Bank card, PayPal, Bank transfer)
5.1. Finalization of the order (making an offer):
If you are convinced that the contents of the basket correspond to the products you want to order, and that your information is correct, you can complete your order by clicking the "Order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Service Provider. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.
By pressing the "Order" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Service Provider in accordance with these General Terms and Conditions - entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Service Provider within 48 hours according to these general terms and conditions, you will be released from your obligation to make an offer.
5.2. Order processing, contract creation
You can place your order at any time. The Service Provider will confirm your offer by e-mail no later than during the working day after sending your offer. The contract is created when the confirmation email sent by the Service Provider becomes available to you in your mail system.
6. Method of payment of the price of the ordered product and the delivery fee
6.1. Method of payment for the ordered product
Payment by bank transfer in advance: if we have already confirmed your order, you will find our bank account number and the order number in the confirmation e-mail, which must be referenced in the note / announcement section of the transfer. If the transferred amount is credited to our bank account, we will only deliver the product with the courier service afterwards (you can find our bank account number in the operator data)
Payment by bank card is possible for holders of the following valid and valid bank cards: VISA, MASTERCARD
The invoice and warranty card are included in the package. Upon delivery, please inspect the package before the delivery person, and in case of damage or missing products, ask for a report and do not accept the package. We are unable to accept subsequent complaints without a protocol.
7.1. Information on the consumer's right of withdrawal
As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal persons cannot use the right of withdrawal without justification!
45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal
in the case of a contract for the sale of a product
to the product,
when buying and selling several products, if each product is delivered at a different time, the last delivered product,
it can be exercised within the deadline starting from the date of receipt by the consumer or a third party indicated by him, other than the carrier, which deadline is 14 days.
The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the day of receipt of the product. If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.
7.2. Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination
45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.
Please return the declaration of withdrawal and the product to the following address:
Company name BalkanBull Kft. Address 1066 Budapest, Teréz krt. 10.
7.3. Validity of the consumer's declaration of withdrawal
The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline. The deadline is 14 days.
The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.
The Service Provider is obliged to confirm the consumer's withdrawal statement on an electronic data medium immediately after its arrival, if it also provides the consumer with the exercise of the right of withdrawal on its website.
7.4. The right of withdrawal cannot be exercised in the following cases
The Service Provider specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26). In the cases included in paragraph (1):
in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole;
with regard to a product or service whose price or fee depends on the possible fluctuation of the financial market, even during the period specified for the exercise of the right of withdrawal, which cannot be influenced by the company;
in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer;
regarding a perishable product or a product that retains its quality for a short time;
with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
with regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance.
In matters not regulated in these general terms and conditions, the Civil Code (Act V of 2013) and, in the case of consumer contracts, Act No. 45/2014 on absentee contracts. the provisions of the government decree are governing.
9. Procedure for handling complaints (for users considered as consumers)
9.1. Handling of complaints: Please contact our customer service with your complaint at the following time and one of our contact points: Mon-Fri: 10:00 - 17:00
e-mail: email@example.com phone: +36 1 244 3084
The website's data management information is available on the following page: https://jelenakepic.com/informational_pages/privacy-policy/